CANCELLATION AND RETURNS
1 If you wish to cancel your order:
You can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you;
or where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.
2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange (less our shipping cost
to you). The costs of returning goods to us shall be borne by you.
3 Upon receipt of the goods we will give a full refund of the amount paid, (less our shipping cost to you) or an exchange credit as required.
4 The rights to return the goods to us as referred to in clause 3 will not apply in the following circumstances:
- in the event that the product has been used.
- to any products that we have made or customised specifically for you
The provisions of this clause 3 do not affect your statutory rights.